Support

Answers to common questions, and how to reach a person.

Contact us

Email [email protected]. It helps to include your device model and the app version from Settings → Help & About → App Version.

Please don’t send receipt photos or financial details unless we ask for them to solve your problem.

Scanning

A scan came back wrong or incomplete

Everything the AI reads appears on the review screen before it’s saved, so you can fix names, prices, quantities and categories there. If the total doesn’t match the receipt, the app highlights the lines most likely to be wrong.

For better results: lay the receipt flat in good light, fill the frame, and avoid shadows and creases. A failed or unreadable scan doesn’t count against your monthly allowance.

My receipt is too long for one photo

If the app says the receipt is too long, tap Add Another Photo and photograph the rest. Up to four photos are read together as one receipt.

Can I scan emailed receipts and PDFs?

Yes. Share a PDF or image to Parchi Books from Mail, Files or your browser, or choose a file from the Scan screen. PDFs must be under 3 MB.

I’ve run out of scans

Every plan has a monthly scan allowance, and it resets on the 1st of each month. Free users can upgrade under Settings → Plan. You can always add an expense by hand.

Backup and moving to a new phone

How do I back up my receipts?

Go to Settings → Backup. On iPhone, turn on Back Up to iCloud. On Android, tap Connect Google Drive. You’ll set a backup passphrase and be shown a recovery key. Write the recovery key down and keep it somewhere safe.

Turn on Back Up Automatically to back up once a day when you open the app, and Back Up Receipt Photos to include your photos.

How do I move to a new phone?
  1. On your old phone, open Settings → Backup and tap Back Up Now.
  2. Install Parchi Books on the new phone and sign in to the same Apple ID (iPhone) or connect the same Google account (Android).
  3. Go to Settings → Backup and tap Restore from Backup, then enter your passphrase or recovery key.

Backups don’t move between iPhone and Android. To switch platforms, use Settings → Backup → Save a Copy on the old phone and Settings → Your Data → Import Data on the new one. This moves your records but not your receipt photos.

I forgot my backup passphrase

Use your recovery key instead. Either one opens your backup. If you still have the app on your old phone, you can also set a new passphrase there and back up again.

We never receive your passphrase or recovery key, so we can’t reset them or open your backup for you. If both are lost, the backup can’t be recovered.

I restored by mistake

Go to Settings → Backup and tap Undo Last Restore to put the device back as it was.

Subscriptions

How do I cancel my subscription?

Subscriptions are managed by Apple or Google, not inside the app:

  • iPhone/iPad: Settings → your name → Subscriptions → Parchi Books → Cancel Subscription.
  • Android: Google Play → your profile icon → Payments & subscriptions → Subscriptions → Parchi Books → Cancel.

Cancel at least 24 hours before your renewal date. Deleting the app does not cancel a subscription.

My purchase isn’t showing up

Go to Settings → Plan and tap Restore Purchases. Make sure you’re signed in to the same Apple ID or Google account you bought with.

How do I get a refund?

Apple and Google handle all payments, so refunds go through them: on iPhone, visit reportaproblem.apple.com; on Android, see Google Play’s refund help.

Privacy and security

Can you see my receipts?

No. Your receipts are stored encrypted on your phone, and backups are locked with a passphrase only you know. A receipt you scan is sent to our scan service and to Google’s AI to be read, and we don’t keep it. Details are in our Privacy Policy.

How do I lock the app?

Turn on Settings → Privacy & Security → App Lock. It uses Face ID, Touch ID, fingerprint or your device passcode.

How do I delete my data?

See Delete your data for your device, your backups and your purchase records.

Taxes

How do I give my records to my accountant?

Use Settings → Your Data → Export Schedule C-Ready Package. It produces spreadsheets, a summary PDF and, if you choose, your receipt photos.

Is Parchi Books tax advice?

No. It organises your records and estimates deductions to help you and your tax preparer. Always check your return with a qualified professional.